If your Airbnb guest forgets to check out and leaves without paying, there are a few steps you can take:
Contact the guest: Start by reaching out to the guest to see if they simply forgot to check out or if there was an issue with payment. You can do this by sending a message through the Airbnb platform or by calling or texting the guest if you have their contact information. Be polite but firm in your communication.
Contact Airbnb: If you are unable to get in touch with the guest or if they refuse to pay, contact Airbnb's customer service team. They will be able to assist you in resolving the issue and may be able to provide compensation or reimbursement for any damages or lost income.
File a claim: If the guest caused any damages to your property, you can file a claim with Airbnb's Host Guarantee program. This program provides up to $1,000,000 in property damage protection for eligible bookings.
Leave a review: Once the issue has been resolved, be sure to leave an honest review for the guest. This will help other hosts make informed decisions about whether or not to accept bookings from that guest in the future.
Remember to keep all communication with the guest and Airbnb documented in case you need to provide evidence in a dispute.
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