How do hotels keep track of bookings made through third-party sites like Expedia or booking.com?

 Hotels use a combination of technology and communication tools to keep track of bookings made through third-party sites like Expedia or Booking.com. Here's a general overview of the process:

1. Channel Manager Integration: Many hotels use channel management systems that integrate with various online travel agencies (OTAs) like Expedia and Booking.com. These systems allow hotels to manage their room inventory, rates, and availability across multiple platforms in real-time.

2. Central Reservation System (CRS): Hotels often employ a central reservation system that acts as a hub for managing all reservations. This system is connected to the hotel's property management system (PMS) and integrates with external booking channels. When a booking is made on an OTA, the information is transmitted to the CRS, updating the hotel's records.

3. PMS Integration: The Property Management System (PMS) is a core software used by hotels for day-to-day operations. It includes features such as room assignment, check-in/check-out, billing, and more. PMS systems are typically integrated with channel managers and OTAs to ensure seamless data flow. When a booking is made through a third-party site, the PMS is updated with the relevant details.

4. Automated Notifications: Hotels often receive automated notifications or emails from third-party booking platforms as soon as a reservation is made. These notifications contain essential details like guest information, reservation dates, and room type. Hotel staff can use this information to update their records manually if necessary.

5. Regular Manual Checks: Hotel staff may perform regular manual checks of their booking systems to ensure that all reservations from third-party sites are accurately reflected in their records. This helps identify any discrepancies or issues that may need attention.

6. Communication with Guests: Hotels may also establish communication channels with guests who book through third-party sites to confirm reservations, provide additional information, or address specific requirements. This communication helps ensure that both the hotel and the guest are on the same page regarding the booking details.

By employing these strategies and leveraging integrated software solutions, hotels can efficiently manage bookings from third-party sites while minimizing the risk of overbooking or other discrepancies.